Refund policy

RETURN & REFUND POLICY

At Andaz e Libas, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

Eligibility for Returns & Exchanges

• Item must be unused, unworn, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be included.
• Proof of purchase or order number is required.

Non-Returnable Items

• Sale, discounted, or promotional items.
• Gift cards.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Items returned without original tags or packaging.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days through the original payment method or an alternative agreed method.

Exchange Policy

Eligible products may be exchanged for another size or available item of equal value, subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Email: andazelibasinfo@gmail.com
Phone & WhatsApp: 03164074660
Location: Lahore, Pakistan